Collecting Information on the Network Configuration

Support knowledgebase (0190_lan)

Situation

You would like to submit information on your network configration to SuSE Advanced Support Service.

Procedure

Plaease log in as root on a text console and switch to the tmp directory or proceed as follows:

  1. Start your Linux system.
  2. Log in as a user and start your desktop.
  3. In KDE, press the key combination ALT+F2.
  4. Enter "xterm" in the box.
  5. Click on "Execute".
  6. A new window will pop up; enter the command "su".
  7. Now enter the root password.
  8. Enter the command "cd /tmp".

Enter the following commands:

hwinfo --network_ctrl > info.txt
hwinfo --isapnp >> info.txt
lspci -v >> info.txt
grep eth /etc/modules.conf >> info.txt
ifconfig >> info.txt
route -n >> info.txt
cat /etc/route.conf >> info.txt
cat /etc/resolv.conf >> info.txt
grep "NET\|IPADD\|IFC\|IP_F" /etc/rc.config >> info.txt
ipchains -Ln >> info.txt
iptables -Ln >> info.txt

In this way you have created the file /tmp/info.txt. If you use a different operating system for e-mails, you can copy this file with the following command on a DOS-formatted floppy disk:

mcopy /tmp/info.txt a:

You can check the floppy disk content through the command:

mdir a:

The file /tmp/info.txt contains the information on your network configuration. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service for system administration support under:

     Germany     0190-86 28 07 (EUR 1.86/min)
     Austria     0900-47 01 17 (EUR 1.80/min)
     Switzerland 0900-70 07 17 (SFR 3.13/min)
     Great Britain 0906-66 60 017 (£ 1.50/min)
     The Netherlands 0900-20 22 167 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 027 (EUR 1.11/min)
     French-speaking Belgium 0903-41 037 (EUR 1.11/min)


Keywords: 0190, LAN, ADMIN, ADM, NETWORK, SUPPORT INFORMATION, INFORMATION

SDB-0190_lan, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 26. Nov 2001
SuSE Linux AG - Last generated: 01. Mär 2002 by glazzar (sdb_gen 1.40.0)