If your configuration attempt with SaX or SaX2 has failed, please send us the following log files:
In case of configuration with Sax2 (XFree86 4.x.x):
/var/log/SaX.log /var/log/XFree86.0.log
If available, please also send
/etc/X11/XF86Config
In case of configuration with Sax (XFree86 3.x.x):
/var/log/StartLog /var/log/ServerLog
If available, please also send
/etc/XF86Config
Furthermore, it is helpful to get an overview of your hardware. Please, also add the output of the following commands to your e-mail:
/sbin/lspci -n /sbin/lspci -vv
and
sax2 -p procinfoYou can redirect these commands to a file with
sax2 -p > /tmp/info.txt procinfo >> /tmp/info.txt /sbin/lspci -n >> /tmp/info.txt /sbin/lspci -vv >> /tmp/info.txt
and then copy the file on a floppy disk with
mcopy /tmp/info.txt a:
These files can be mailed with any operating system.
Please also include accurate information on your monitor in the e-mail:
- Manufacturer - Type/Model - Horizontal and vertical frequency range (this information can be found in your monitor manual under Technical Information).
In this way you have created the file /tmp/info.txt erstellt. This file contains the information on your X11 configuration. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service for X11 difficulties under:
Germany 0190-86 28 03 (EUR 1.86/min) Austria 0900-47 01 13 (EUR 1.80/min) Switzerland 0900-70 07 13 (SFR 3.13/min) Great Britain 0906-66 60 013 (£ 1.50/min) The Netherlands 0900-20 22 163 (EUR 0.70/min) Dutch-speaking Belgium 0903-41 023 (EUR 1.11/min) French-speaking Belgium 0903-41 033 (EUR 1.11/min)